Cisco Smart Foundation

Cisco Smart Foundation Service
Protecting Your Network Investment and Your Business
In today’s interconnected business environment, customer satisfaction, employee productivity, and business profi tability are all increasingly dependent on the business network. Designed specifi cally to meet the needs of smaller networks, Cisco® Smart Foundation Service provides the easy, cost-effective network support small and medium-sized businesses (SMBs) need to help ensure operational reliability, contain costs, and protect the Cisco network investment.

When Network Downtime Is Not an Option, Turn to Cisco Smart Foundation Service
Today’s SMBs are often just as dependent on network applications as large enterprises and just as vulnerable to the lost productivity and profi tability that can result from a network outage. But unlike large corporations, SMBs rarely have a full-scale IT staff with specialized knowledge about network solutions or extra IT budget to devote to enterprise-scale network support services. Now, you have another option: Cisco Smart Foundation Service.
Designed for businesses with data-only networks, fewer than 250 network users (50 or fewer network devices), and an IT staff with limited network expertise, Cisco Smart Foundation Service offers excellent essential support with entry-level affordability. Delivered by Cisco, this service program provides an easy, affordable way to help SMBs quickly resolve routine issues that might arise when using Cisco SMB-class products.

Cisco Smart Foundation Service combines the following:
- Essential network support with clear, nontechnical tools and resources
- Step-by-step guidance from Cisco SMB Technical Assistance Center (TAC) engineers who have been specially trained to work and communicate with SMB IT personnel, who often do not have extensive Cisco networking expertise
- Next-business-day hardware replacement and software bug fi xes, if required
- Affordable network support, with an annual fee lower than the cost of even a single uncovered service transaction

Simple, Effi cient Online Management and Troubleshooting Software
The Cisco Smart Foundation portal provides SMBs with a secure portfolio of tools that can help them effi ciently perform many of the activities needed to install, confi gure, and troubleshoot covered Cisco networking devices. The online portal provides fast access 24 hours a day, 365 days a year to the resources SMBs need to keep the network and the business running smoothly. The Cisco Smart Foundation portal includes the following capabilities:
- Access and administer Cisco SMB Smart Foundation contracts
- Access and manage device inventory
- Set up, manage, confi gure, or troubleshoot products
- Easily add devices to the network and quickly assign an IP address
- Recover passwords using password recovery wizard
- Access tools and resources that can assist in identifying and resolving a problem
- Retrieve instructional documents on basic network confi guration scenarios
- Open a service request online
- Access operating system software bug fi xes

A Comprehensive Service Portfolio
Cisco Smart Foundation Service is one of a family of Cisco Smart Services for Small
and Medium Business. Offering a choice of responsive and proactive services to
complement your internal IT support capabilities and meet your network needs, Cisco
Smart Services for Small and Medium Business include Cisco Smart Care Service,
Cisco SMARTnet® Service, and Cisco Smart Foundation Service. These services are
smart based on their relevancy to the business requirements of a small or medium
organization like yours. They are part of a broader Cisco Services portfolio.